Return & Exchange Policy
At H&Z, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
- You may request a return within 7 days of receiving your order.
- Items must be unused, unwashed, and in their original packaging with all tags intact.
- Customized or personalized products (including custom T-Shirts) are not eligible for return unless they arrive damaged or with a manufacturing defect.
Exchanges
- We accept exchanges for size issues or product defects within 7 days of delivery.
- If the item you want to exchange is out of stock, we’ll offer you an alternative or a store credit.
How to Request a Return/Exchange
- Email us at support@handzpak.com or message us on our official page with your order number and reason for return/exchange.
- Our team will guide you through the next steps.
- Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect.
Important Notes
- Items returned without prior communication will not be accepted.
- Refunds (if applicable) will be processed to your original payment method within 12–15 business days after we receive and inspect the item.
Need help?
Contact us at {support@handzpak.com} for questions related to refunds and returns.